After two decades of architecting enterprise systems and leading digital transformation initiatives across financial services, healthcare, and technology sectors, I’ve witnessed firsthand how AI and automation are fundamentally reshaping the nature of work. This isn’t merely about replacing tasks—it’s about reimagining entire value chains, creating new categories of roles, and demanding a fundamental shift in […]
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Building Chatbots with Personality: Using AI to Enhance User Experience
Over the past two decades of building enterprise software systems, I’ve watched conversational AI evolve from simple rule-based decision trees to sophisticated agents capable of nuanced, context-aware dialogue. Having architected chatbot solutions for financial services, healthcare, and e-commerce platforms, I’ve learned that the difference between a chatbot users tolerate and one they genuinely enjoy interacting […]
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