Usability

In general, usability refers to how well users can learn and use a product to achieve their goals and how satisfied they are with that process.

A key methodology for carrying out usability is called User-Centered Design.

What Does Usability Measure

Usability measures the quality of a user’s experience when interacting with a product or system-whether a Web site, a software application, mobile technology, or any user-operated device.

It is important to realize that usability is not a single, one-dimensional property of a user interface. Usability is a combination of factors including:

• Ease of learning – How fast can a user who has never seen the user interface before learn it sufficiently well to accomplish basic tasks?
• Efficiency of use – Once an experienced user has learned to use the system, how fast can he or she accomplish tasks?
• Memorability – If a user has used the system before, can he or she remember enough to use it effectively the next time or does the user have to start over again learning everything?
• Error frequency and severity – How often do users make errors while using the system, how serious are these errors, and how do users recover from these errors?
• Subjective satisfaction – How much does the user like using the system?

Here’s a step-by-step visual map to guide you through the user-centered design process.